Shipping & Delivery Policy
Everything about your order delivery
This policy applies to all orders placed through xinfitong.com.
Processing Time
Orders are processed within 1 to 3 business days after your payment has been confirmed. You will receive a confirmation email once your order ships. During peak seasons or holidays, processing may take slightly longer.
Shipping Destinations and Rates
We ship to destinations worldwide. Shipping costs are calculated at checkout based on the destination, weight of the package, and the shipping method you select. All charges are displayed in Euros.
Delivery Time
Delivery times vary depending on your location and chosen shipping method. Estimated delivery windows are provided at checkout. Typically, international delivery takes between 7 and 20 business days, though customs clearance or local postal delays may occasionally extend this timeframe.
Tracking
Once dispatched, you will receive a tracking number by email, allowing you to follow your shipment's progress.
Customs, Duties, and Taxes
For international orders, any import duties, taxes, or additional customs fees imposed by the destination country are the sole responsibility of the customer. We have no control over these charges and are not liable for delays caused by customs processing.
Lost or Damaged Items
If your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue.
For any shipping inquiries, please email
[email protected]